At Scents Luxury, your satisfaction means everything to us.

If you're not satisfied with your purchase, you may return eligible items according to our Return & Refund Policy. Items must be unused, in original packaging, and returned within the stated return window. 

Our refund and return policy in Scents Luxury perfumes are:

Eligibility for Returns

Only damaged or non-matching items may be returned within 3 days of receipt, with proof of the issue. 

Non-Returnable Items

Fragrances that have been opened or used are not eligible for return due to hygiene reasons. Gift card also not  eligible for return.

How to Request a Return

Contact us for return authorization and send the item back via trackable shipping.

Refunds

Refunds are processed within 7–10 business days after inspection of returned items.

Exchanges

No direct exchanges; return the item and place a new order instead.

Late or Missing Refunds

Check with your bank or contact us if refunds take longer than 10 business days.

Damaged or Incorrect Items

Report damaged or wrong products within 48 hours with order details and photos.

Contact Us

For questions, email us at

📧 Email: info@scentluxury.com
📞 Phone: +971564700949
📍 Address: Dubai, United Arab Emirates